Why Won’t My Garage Door Open

broken garage door springDoor Off Track

Your garage door and opener is a complicated machine that you rely on every daily to access your home or business. When your garage door or opener malfunctions it can often disrupt your daily routine. When a garage door doesn’t open there are several things you should inspect, and some of them are easy to fix. You could possibly have your garage door working properly within a few minutes. We do not want to charge our customers a fee to do a 5 minute job that anybody   with a proper understanding of their garage door system could handle by them self. When you’re garage door doesn’t open, the first thing that you should do is visually  inspect the door and opener.

  • Look above the door. Are the spring coils broken?
  • Does your garage door look level and straight?
  • Are there any loose screws or bolts?
  • Are there any obstructions in the doorway?
  • If the door is closed, disconnect the opener by pulling the release cord and operate the door by hand
  • Does your garage door opener have a loose chain or damaged parts?
  • Check the wall station. Has the vacation lock has not been activated?
  • Reconnect the opener by pulling back on the cord
  • Lubricate the tracks and hardware with garage door lubrication

If  you discover broken or damaged parts during the  inspection then leave your garage door alone until it has been fixed by a professional. Call us and schedule an appointment to have us fix your garage door.


Why Won’t My Garage Door Close

safety eyesunspooled cable

When safety eyes are misaligned or obstructed your garage door won’t close with a remote or a keypad. You can override the safety eyes by holding down the wall button until the door is completely closed. If the door still won’t close then give it a visual inspection.

  • Make sure the safety sensors located on each side of the door at the bottom are clean and properly aligned
  • Make sure the lights on the safety sensors are glowing and not flashing
  • Is the opener properly engaged at the trolley?
  • Are the cables properly spooled around the drums and pulleys?
  • Check the tracks and opening for obstructions
  • Tighten any loose bolts or screws
  • Inspect the opener for any loose or worn parts

If the garage door or opener has any broken parts and doesn’t function properly after completing the above inspection then give us a call.


How to Maintain Your Garage Door and Opener

Garage Door LubricationGarage Door Lubrication

Your garage door should be lubricated and inspected at least once a year. A garage door is made up of many parts that need to move smoothly for the door to open and close properly.  Garage doors and openers are a key part of  your homes access and security and need occasional maintenance to maximize their life expectancy. Garage door springs will break eventually but  they last longer when a door is opened and closed less frequently. We recommend that you lubricate your garage door with a silicone penetrating spray (not WD40) at least once a year. Lubricate the tracks,  pulleys, springs, rollers,  hinges, bearings, and the opener rail. Make sure all the nuts and bolts are tight on the door, tracks, and back hangs. Inspect the cables for frayed or broken strands. Call Kennesaw Garage Doors by CSS with any questions or repair needs.


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